Reliable Home Support, LLC, 75 Bishop Street Suite 19 Portland, ME 04103

Phone: (207) 956-7013 | Fax: (207) 536-1471

Frequently Asked Questions

Click here to submit an online request or contact us at (207) 956-7013

Yes. We will meet with you and your family in your home or at a hospital/skilled nursing facility to identify, assess, and discuss your needs and preferences. This is an important foundation to helps us identify the skills required and aspects that you would highly value in a caregiver. This information enables us to provide you with a caregiver that is highly compatible with you and your family.

If a person has one or more of the following descriptions:

Forgets to take medication, over/under dosing of medications, anxiety and restlessness, families who live out of town/far away, lost driving privileges, one or more falls, trips, or slips, one or more visits to the ER, unpaid bills and home not managed well, and victim of financial elder abuse.

Anyone who needs assistance with any of the following:

Physical disabilities, alzheimer’s, dementia, memory impairment, elderly who are at risk of falls and other causes of injury, strokes, cancers, surgical recovery, parkinson’s, chronic conditions, isolated seniors, children with disabilities, and new mothers.

Often our clients need caregiver services around the clock. Sometimes they need assistance at night or just feel safer knowing someone is there ready to help in an emergency. Live In care is just like it sounds. A caregiver is provided a private room and board by the client, and lives in the home with the client on the days they work. They sleep at night, and are available to help as needed. Generally, a Live-In caregiver should be able to get at least 5 hours of uninterrupted sleep, and works 8 hours intermittently throughout the day, taking breaks as they require. Fees for Live Ins are usually a flat fee per day (per diem), rather than by the hour. Ultimately, you and the caregiver determine the exact role and responsibilities.

Our goal is to establish long term, highly compatible care relationships between clients, their families and their caregivers. Consistency is key.

Absolutely. Our clients and their families will create a schedule that fits their needs.

No. HMOs, health insurance policies, and Medicare, do not provide any benefit for in home caregiving. They consider it custodial, not medical care. There are some Veteran Administration benefits that do cover some home care aide services, for example the VA Aide and Attendant Program.

Call (207) 956-7013 to see what options are available to you!

Yes. Each one of our trained caregivers is carefully screened to ensure the patient’s safety and security. We perform in-depth personal interviews, verify applicant’s prior education, licensure, training and experience and conduct criminal background checks. We recognize the trust you place in us to provide exceptional care, and are proud of the level of skill, commitment, compassion and kindness exhibited by our team on a daily basis.

Yes. We can provide services up to 24 hours a day and there is always a local on-call manager who can answer your questions and address any concerns after hours.